Zoho SalesIQ Reseñas y detalles del producto

A nice simple to integrate and use. I have a separate monitor that is on all day watching Internet traffic. In about 9 months I have had about visits and several business opportunities.

Could use a little more analytics so that I can improve my web site

Analytical Testing Consumer product testing

I liked the way the visitor on the website are tracked in terms of time spent by them on the site. Interacting with visitor is also smooth

The agent goes into the idle mode in few minutes of inactivity.

Direct interaction with the end customer

The best thing about SalesIQ is that it gives the benefits of two tools in one software - Analytics as well as chat.

some times the user goes into idle mode after inactivity. So that the visitor thinks that no one is online.

I can see realtime visitors on my website as well as chat with them.

The best about Zoho Sales IQ is its very easy integration into the website, but what is also really appreciable is the very intuitive user interface and the well working mobile application

Unfortunately in the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term

I use Zoho Sales IQ mainly for its live chat feature (chatting with visitors for sales questions, support, etc.), but also for tracking visits to the website in real time

Integration of Projects Module with CRM Module.

limitations on Lead Scoring rules.4. KPI is not available.

Record for Leads, Accounts, Potentials, Deals, Tasks & Events can be maintained.Provision of creation of above records manually, through import facility or through Website forms.Conversion of Lead into Contact and Account.

Lots of customization capability, yet not expensive

Can't see the visitor path while someone is on your site, only that they are on your site for X number of minutes.

I sell a complex service...or a service that people don't understand without a conversation, since they can't know what they don't know. Live chat helps overcome the fear factor of reaching out to me.

I'd try zoho in around 10 websites and the result was a great experience end-to-end, from the setup to the usability for the chat reps.

I would say that the availability of a mobile app version as the others Zoho products

Visibility of areas to improve in the website based on the website analitycs, and increasing channel of communication with website visitors (clients, employees and partners)

We have been using SalesIQ for almost 2 years now and we are still very satisfied with the service it has provided us. (especially for the price!) The support is always available if we have issues or need help setting something up. It is nice how SalesIQ integrates with the CRM so we can push our leads easily into it. SalesIQ is a solid tool for your online chat needs. I would definitely recommend this to anyone looking for an online chat solution.

Sometimes the data from Sales IQ is pushed into the CRM with the slightly wrong mapping. For example, the first name/last name don't get properly placed into the CRM which then causes some issues with outbound emails using those mapped fields.

Being able to answer customer inquiries right on the spot. Engaging our audience more effectively and providing our customers with more ways to engage with us.

I find Zoho SalesIQ very simple to use. I work for an IT Support Management company and we use this and other Zoho Products daily. The Zoho SalesIQ was simple to add to the website's source code. Be sure to place the code on all pages. It tells you this on the Zoho SalesIQ page, but I missed that the first time. I particularly like the pricing structure. We are a small company, and only need 2-3 users at most. We have started with the Free version, which includes 2 users, but plan to upgrade and continue at the Basic level (currently $19/mth). I encourage you to try this program for free or schedule a demo today. You won't be sorry!

Be sure you have complete access to your website, you will need to update HTML source code for this to work properly.

Increasing traffic on our website, and integrating it with CRM and Support softwares.

The best thing about ZohoIQ its prowess as a lead generation tool, The data analytics results continue to be helpful in identifying potential clients.

RES Phorensics Consulting have experienced no major problems using ZohoIQ.

Achieving more relevant leads are the major benefits thus far.

The integration between all of the Zoho ecosystem, allowing us to get rich information about prospects, and their relationship with our online campaigns and marketing strategies.

The technical support sometimes is not that great... as we have needed several contacts in order to solve simple questions or inquiries.

We are currently experimenting with a new marketing campaign involving a bigger budget in AdWords and Analytics, thus allowing us to use SalesIQ to know exactly where are our new leads and potential customers coming from. Also, when we give support to our customers now we can log all the information for later review and a better assistance in case the issue is present again.

Historial excelente, buena integración con CRM y Zoho support, ubicacion geogradica del usuario, Informes completos, oportunidad de crear mensjaes automaticos, es una excelente opcion para asistencia comercial y de soporte tecnico, es una gran herramienta en nuestra empresa www.colombiawebs.com

Es difícil recuperar los chats perdidos, de resto todo es excelente

Asistencia comercial Asistencia de Facturacion Ventas Soporte Tecnico

First I would tell about the product which is perfect fit for the business and integration is so easy with lots of documents and directions how to use it for any business. And coming to the support of sales team done a great job. I feel comfortable to gather information what I exactly needed.

Sometime when I enquired about technical terms what this is about, I suggest Zoho to have a technical person to connect immediately to solve the issue instead of sales team person to interact to backend and then come-up with info that may not be customer's requirement. It may delay the development process for the customers.

I'm dealing with bunch of user informations and I felt Zoho modules is a perfect option to maintain the information.

There are a few things I like about SalesIQ. The first is like most Zoho products it was easy to implement and integrate with the other Zoho products we use. The second aspect of SalesIQ that works for our organization is the insight that it provides regarding who's visiting the site and which pages are providing the most engagement.

I think there is anything I dislike, but for our business the chat feature is just not necessary. We've experimented with it internally but to date we have not seen a need for it with our business.

The primary business problem that we solved with SalesIQ is visibility. Our Sales and Marketing team leverage the insights gained from actively monitoring users on our site to refine and in some cases rewrite web copy to better engage our users. We're also using it as a means to augment the data we get from Google Analytics on user engagement and flow.

- Ability to easily track traffic frequency to my home pages - Live chat with clients via desktop or mobile app - Simple predefined reports allow me to see quickly how my clients are engaged

- Lack of different layouts in the visitor view panel. The current layouts can make it difficult to group the clients.

- We have been able engage with the clients in real-time. Allowing us to build on the relationship and create a closing agreements. - We have been able to focus our marketing plans on social sites by utilizing the reports to see where our traffic is generating from.

I love the way I can track visitor's footprints.

I would love to have better integration to Zoho CRM

Identifying visitors to our web sites

Visitor Tracking in a visual funnel is amazing. When I'm able to show clients how they can configure their funnel lanes, they aren't simply amazed. They can now engage, in a targeted way, visitors directly through the interactive chat. While the service is valuable in it's own right, It really doesn't take off unless married with Zoho CRM in my view.

-Additional Load time on website? -Add a pop-up Call to action feature on certain levels of the sales funnel? -Link tracking between other zoho platforms (something like a built-in bitly generator) would go a long ways in seeing a more direct link between Social and SalesIQ

Engaging with visitors across a website is a large problem with my clients. SalesIQ has brought some clients into the 21st century with tracking. Integration with Zoho's software suite is the most promising aspect of the platform. Increased integration and regular software updates from Zoho is what leads to my endorsement of the service.

Able to help our customer in real-time and give them the best support possible

We are very pleased with all the features.

Quick response times, able to better see how our social media is driving customers to our website.

The sales iq solution has freed us from our website chat software and visitor analytics software, reducing costs and improving the integration of visitors into our contacts and sales pipeline.

The only complaint I have is that the use of the software would be easier if it was more simply integrated within the CRM dashboard, versus having to switch over to the sales IQ application.

Introducing more contacts online into our pipeline and more meaningful contact with clients. Reduction of operating costs also a huge plus

I love that this integrates so well with CRM. That was probably the biggest reason that we looked at this service. We are already using Zoho CRM and wanted a solution that would integrate well.

I'd really like to be able to customize a few things more than I am able to. Most everything is easy to customize, but I run into little things here and there that seem like they should be able to be changed.

We are using this to make it easier for our sales team to add leads and follow up with customers. The integration with CRM has made it much easier for our sales team to keep up with leads that are created with this service.