No reclamado: están trabajando en Zoho Desk ?
Zoho Desk Reseñas y detalles del producto
Zoho Desk es un nombre de larga data en su categoría que ofrece herramientas de automatización ricas en funciones que ayudan a que el trabajo de sus agentes sea más fácil y eficiente. Una de sus características más elogiadas incluye un asistente de inteligencia artificial que puede identificar palabras clave y opiniones repetidas en el texto de los clientes para analizar el estado de ánimo y el sentimiento del cliente. Estas soluciones inteligentes se combinan con etiquetas automáticas para boletos. También puede enviar notificaciones automáticas sobre el progreso de los tickets, asignar tickets a agentes específicos y actualizar registros a través de la plataforma.
| Empresa | Zoho Corporación |
|---|---|
| Año de fundación | 2000 |
| Tamaño de la compañía | Empleados de 10,001 + |
| Sede Principal | Chennai, Tamil Nadu |
| Redes sociales |
( 1 )
| Capacidades |
|
|---|---|
| Segmento |
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| Despliegue | Nube / SaaS / Basado en web, Android móvil, iPad móvil, iPhone móvil |
| Soporte | 24 horas al día, 7 días a la semana (representante en vivo), chat, correo electrónico/servicio de ayuda, preguntas frecuentes/foro, base de conocimientos, soporte telefónico |
| Cursos | Documentación |
| Idiomas | Inglés |
Zoho Desk Pros y contras
- Hay muchas funciones de generación de informes que brindan información sobre los clientes y datos sobre el desempeño de los agentes.
- Hay una variedad de plantillas disponibles para ayudarlo a responder a los clientes de manera rápida y efectiva
- Obtiene información en tiempo real sobre las operaciones de soporte
- Hay un buen plan gratuito para nuevos usuarios.
- La gran cantidad de funciones que se ofrecen puede dificultar que los principiantes aprendan el software.
Compara Zoho Desk con otras herramientas populares de la misma categoría.
The functionality is almost endless, there wasn't a feature that we checked and looked for and knew it was what we were looking for and suited our needs and we didn't find it, and whatever we didn't find, the support team patiently helped us and took control of the computer to explain and assist us
The system is a bit complicated because of its multiple functionalities and it is also connected and interfaces with other ZOHO systems so that sometimes it is confusing
Improve and optimize our customer service in the company
La facilidad de poder trabajar en plataformas simultáneas
Que no se puede integrar directamente con el sistema de correos de Google Work Space
Poder monitorear con mayor atención los requerimientos de mis usuarios.
All the features needed for a customer service helpdesk are included and the system is intutave to use.
Since there are so many features, at first, it can be daunting but there are ample self help articles and tutorials from Zoho to guide you.
The ability to quickly and efficiently address donor issues and track progress of the issue through the organizational ecosphere.
I've been impressed by how easy it is to configure Zoho Desk initially, integrate it with the necessary features, and get a new IT Consultancy and Systems Integration company up and running. My customers have loved the new addition to my company.
So far, I don't have anything negative to say.
As the sole owner and employee, with support from college interns, it's easy to turn support agents on/off. My customers love having their knowledge base to access pertinent setup information.
The reporting feature and categorization is very good and well organized.It was also very easy to implement. the customer support is excellent . the intergration was very easy to intergrate, also we use it frequently
Nothing for now everything work very well
It is solving our customer reporting problem.previously it was hard to get a report for all customer complaint but now with zoho desk we have been able to resolve that
Zoho Desk allows our teams to house all client information, needs, questions and tickets in one place. It will be easy to implement and train users since Zoho in-house training materials and user friendly and supportive. Our teams will use Zoho Desk every day and it will be an integral part of their roles. Zoho One will allow us to use all features offered by Zoho. We can't wait to get this going!
We haven't found anything yet that we don't like.
Zoho Desk is solving the problem of having multiple systems to house our CRM, client communications, call desk features and records. Now we will have a one-stop shop!
We tested many solutions and Zoho is the one we will be choosing. It fits all our needs and at a price we can afford.
Having to learn a new system and let our employees adapt to it will be the biggest challenge.
Centralizing all customer support requests under one system.
the integrations with others services and other platforms
so far I haven't found anything I dislike.
helps me to channel the requests of my clients and to be able to keep the requests organized.
Zoho desk is very intuitive and very easy to use, i love it, the dashboard, customer support, everything
Well nothing really but I wish it had AI features in the portal design, it would be very good.
Zoho desk greatly reduces the stress and pressure on my customer support operators in different ways, especially the multi channel chat routing and knowledgebase
it makes the work very easy the multiple module system also helps to keeps data in different verticals at ease
the filter side is complex sometime, I think that can be made easy using different UI UX
is helping us to keep a track of every client and reach out to them at right time, segmentation is also really great