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Zoho Desk
4.4
(5,205)
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No reclamado: están trabajando en Zoho ¿Escritorio?

Zoho Desk Pricing Overview

Zoho Desk Pricing Plans
Prueba gratis
Suscripción
Zoho Desk has 3 pricing plans, from $20.00 to $50.00. A free trial of Zoho Desk is also available. Look at different pricing plans below and see what tier and features meet your budget and needs.
Estándar
$20.00
/ mes
Profesional
$35.00
/ mes
Empresa
$50.00
/ mes
La información de precios se actualizó por última vez el 18 de febrero de 2024.
Información de precios para Zoho Desk is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zoho Desk must be conducted with the seller.

Zoho Desk Pricing Reviews

Pequeñas empresas (50 o menos emp.)
02 de febrero de 2024
 Fuente
Clasificación general:
5.0
SA
Sylvain A.
Presidenta
Compartir
"Great improvement for our business"
que es lo que mas te gusta de Zoho ¿Escritorio?
We tested many solutions and Zoho is the one we will be choosing. It fits all our needs and at a price we can afford.
¿Qué es lo que no te gusta de Zoho ¿Escritorio?
Having to learn a new system and let our employees adapt to it will be the biggest challenge.
¿Qué problemas hay? Zoho Desk solving and how is that benefiting you?
Centralizing all customer support requests under one system.
Pequeñas empresas (50 o menos emp.)
23 de enero de 2024
 Fuente
Clasificación general:
5.0
NP
Nagesh P.
Compartir
"Finance and Reporting Simplified"
que es lo que mas te gusta de Zoho ¿Escritorio?
The portal has produced a significant competitive advantage thanks to ZOHO Books with well-thought-out options for maintaining our books. They shouldered the burden of constantly updating our expenses and reporting to the management.
¿Qué es lo que no te gusta de Zoho ¿Escritorio?
Not much can be said. Does take a some time get used the features
¿Qué problemas hay? Zoho Desk solving and how is that benefiting you?
We have been using ZOHO to manage our customer and supplier relationships.
Pequeñas empresas (50 o menos emp.)
16 de enero de 2024
 Fuente
Clasificación general:
5.0
JD
Jeroen D.
Compartir
"Feels good to be back"
que es lo que mas te gusta de Zoho ¿Escritorio?
I particularry like the way everything just works. It just gets aling withoout the steep leanring curve like the competitors. The interfaces are easy easy to use and implementing when ready is instantly.
¿Qué es lo que no te gusta de Zoho ¿Escritorio?
well, sometimes it can just be al little to much
¿Qué problemas hay? Zoho Desk solving and how is that benefiting you?
Easy of use having all platfomrs needed in just one single environment.
Mercado medio (51-1000 emp.)
15 de enero de 2024
 Fuente
Clasificación general:
5.0
SP
Shishu P.
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"Awesome & amazing tool (Zoho Desk) for helpdesk & support ticketing"
que es lo que mas te gusta de Zoho ¿Escritorio?
Zoho desk is very user friendly & ease to use. It is also easy to integrate with your App. Also Zoho team support is great and anyone can easily connect with them anytime. It is robust and costs significantly less that its competitors. It has allowed our team to manage all client requests and problems in a timely manner. It also provide toolkit to set up web form, interactive CS button, and help center that's why it is ease of implementation our requirements. The ticketing features that are utilized by our team allow for team collaboration and tracking in order to ensure that all outstanding matters are addressed and documented
¿Qué es lo que no te gusta de Zoho ¿Escritorio?
Currently exploring all it's feature. We'll update when i face any issue.
¿Qué problemas hay? Zoho Desk solving and how is that benefiting you?
It helps us to resolve our contractors issue easily & on time. We can also do analysis of all raised tickets.
Mercado medio (51-1000 emp.)
23 de diciembre de 2023
 Fuente
Clasificación general:
5.0
DD
David D.
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"A more accessible service desk solution for a smaller organization"
que es lo que mas te gusta de Zoho ¿Escritorio?
We are evaluating service desk apps for our logistics, IT and vehicle maintenance operations to support internal customers in a small (100 employees) local government entity). So far we are considering Autotask, ShopMonkey, ManagerPlus/Eptura, and Zoho Desk. The following notes are based on our evaluation so far. ○ Support has been responsive and helpful during our evaluation. ○ They provided a free one-hour orientation to help us get started ○ How the app is structured is much simpler to understand than AutoTask or ManagerPlus/Eptura. Autotask in particular is overwhelming in its configuration, although that makes it more customizable. We don't much experience yet with ShopMonkey ○ It offers SSO integration with Microsoft 365, which we also use ○ It appears to be easy to adapt to use with internal customers. ○ The offer some level of onboarding for free. Autotask quoted us over $1,000 for basic onboarding. ○ Multiple pricing levels are available, and even the highest is about half the cost per user of Autotask or ManagerPlus/Eptura
¿Qué es lo que no te gusta de Zoho ¿Escritorio?
○ App does not appear to be as customizable as AutoTask. For example the "Accounts" construct cannot be renamed to internal departments or locations. ○ So far, email integration and SSO configuration is confusing, but we have not reached out for help from Zoho with those yet.
¿Qué problemas hay? Zoho Desk solving and how is that benefiting you?
Our internal support staff receive requests from internal users for repairs, supplies and support. We need a solution to receive requests and automatically communicate status back to all employees that are affected by the ticket (other employees in the same department or location). We also want to track and communicate the status of requests that require multiple steps, track the cost of requests on a per-department basis and facilitate getting management approvals when needed
Mercado medio (51-1000 emp.)
22 de diciembre de 2023
 Fuente
Clasificación general:
5.0
SM
Shyamal M.
Manager
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"Zoho CRM, an easy ticketing solution for every day work in customer service"
que es lo que mas te gusta de Zoho ¿Escritorio?
Zoho CRM is one of the best tools for the customer service department, wherein we can easily monitor and download data for proper resolution. Apart form this the support team is always available in assiting in helping implement work related requirments.
¿Qué es lo que no te gusta de Zoho ¿Escritorio?
The pricing plan of Zoho CRM needs to be reviewed, for mid size company Zoho needs to have flexible payment options.
¿Qué problemas hay? Zoho Desk solving and how is that benefiting you?
It is helping in monitoring the customer interaction, where in qualitative feedback can shared with the agents. Robust Data availability wherein we can alert various departments of flows on customer ineratctions and complaint resolution. With the dashboard, we can check for the customer feedback, conversation thread and accordingly take progressive approach to resolve the issue. Monitoring is the most imprtant aspect of ZOHO, wherein we can appraise the management of the trends and effective approach in resolving customer escalations.
Pequeñas empresas (50 o menos emp.)
05 de diciembre de 2023
 Fuente
Clasificación general:
5.0
AS
al s
Compartir
"Great Experience with Affordable pricing for a Startup"
que es lo que mas te gusta de Zoho ¿Escritorio?
Monthly Subscription is one of the convenient option for startups
¿Qué es lo que no te gusta de Zoho ¿Escritorio?
we havent felt any discomforts yet , so no negative comments .
¿Qué problemas hay? Zoho Desk solving and how is that benefiting you?
Single Screen to support all the support solutions & Queries
Pequeñas empresas (50 o menos emp.)
04 de diciembre de 2023
 Fuente
Clasificación general:
5.0
Jorge Luis F. avatar
Jorge Luis F.
Cto.
Compartir
"Just what we needed"
que es lo que mas te gusta de Zoho ¿Escritorio?
I like how easy it integrates with many of the different tools we use and how convenient that Zoho offers Zoho Flows to connect with any third party APIs and business apps. Implementation was easy, users are connected via O365 without any issues.
¿Qué es lo que no te gusta de Zoho ¿Escritorio?
Pricing is not something I was expecting but definitely worth the buck.
¿Qué problemas hay? Zoho Desk solving and how is that benefiting you?
Ticket Center