Zoho CRM Plus Reseñas y detalles del producto
Zoho CRM Plus proporciona una plataforma de experiencia del cliente que le permite cerrar la brecha entre sus equipos de ventas, marketing y servicio al cliente para que pueda garantizar una experiencia del cliente impecable y excepcional. Zoho CRM Plus fusiona herramientas como chatbots inteligentes, automatización de ventas, seguimiento de visitantes, servicio al cliente, gestión de proyectos y marketing por correo electrónico. También proporciona IA integrada y análisis en profundidad desde una única plataforma con un panel de control fácil de usar.
| Empresa | Zoho Corporación |
|---|---|
| Año de fundación | 2000 |
| Tamaño de la compañía | Empleados de 10,001 + |
| Sede Principal | Chennai, Tamil Nadu |
| Redes sociales |
( 1 )
| Capacidades |
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|---|---|
| Segmento |
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| Despliegue | Nube / SaaS / Basado en web, Android móvil, iPad móvil, iPhone móvil |
| Soporte | 24 horas al día, 7 días a la semana (representante en vivo), chat, correo electrónico/servicio de ayuda, preguntas frecuentes/foro, base de conocimientos, soporte telefónico |
| Cursos | Documentación |
| Idiomas | Inglés |
Compara Zoho CRM Plus con otras herramientas populares de la misma categoría.
Complete dialer automation for leads flow
Some time issue with real time data sync and cost
Leads management
Its user interface and easy to used with minimal support
Currently, the support team is working on determining the time needed to resolve the query.
Allows customer to do more custimistion.
One pricing for all the most used and relevant tools and dashboards required for customer relationship management and sales funnel management
Just like all the CRM tools, small to medium startup struggle to configure the tool to fit in to the process
Sales Funnel Management and Customer Relationship Management with helpdesk, surveys, social media management etc.,
Zoho CRM Plus is a package of many powerful tools which helps increase the productivity of the organization. SalesIQ is one of the best features of Zoho CRM Plus which helps in live chat and visitors tracking.
The user interface needs little improvement, but overall having a good experience with Zoho CRM Plus.
Zoho CRM Plus is a very helpful tool in our business operations. It helps in email marketing, tracking visitors, conducting surveys, and having live chat with customers.
Ease of deployment, ease of use, customization capabilities, multichannel communications, integration with Whatsapp and social media, tasks and leads follow up and automated reminders
It was kind of tricky when importing data from previous CRM; importing templates tends to be restrictive in terms of getting data from CVS files or other DB Info
Leads follow Up; agenda follows up forsales reps; Omnichanel comunications with existing and propspecting customers; marketing campaigns follow up and segmentation
1. The ability to create different/multiple modules for each department. 2. Easy provision of different roles, profiles, and user permissions 3. Workflows are a great plus point for automating tasks.
1. Mass deletion of records of 50000 plus is not possible. 2. The history of records when changes are made by bulk import is not shown in the history tab. 3. In the view section, 100 is the limit. It can be extended to more than 100 to view more records on a page.
1. Many of the manual field updates are now solved by implementing Workflows 2. Easy trace of changes or updates made to records via feed notification. This makes communication easier.
It helps me to interact with clients on a timely basis. It helps us to set reminders. The reminders are being notified through pop up and emails. This feature is too good.
We are unable to edit the previous notes or the saved notes.
It helps to set tasks and manages the daily, monthly and yearly activities. The fields available in the ZOHO CRM are clear. This feature has increased the business performance and has enhanced the productivity.
As a CRM you would be hard pressed to find a better one. Creating a tasks list has been very important.
sending mass communications has been difficult in the past
For those who find the grind of managing a pipeline difficult, ZOHO makes this easier.
Zoho CRM is a very useful tool for sales people. it's User interface is very easy to understand. It is easy to manage sales pipeline using zoho CRM.
nothing much which I did not like into Zoho CRM.
to create a good sale funnel, for follow-ups reminders, for sending emails, to create task, meeting, making calls. Zoho CRM allows to integrate calling application as well.
I love the phone app associated with Zoho. I used to use it daily when I was in outside sales. It has several functions I wished many other CRMs would add. I do like the customization you can do also.
I began using Zoho in the early stages I believe. I was greatly impressed with the program, the flexibility, and the support. When the prices increased and the support when down, I migrated to another platform.
I was using it as a full CRM tool for my company. I began to get overwhelmed when they were adding so many different things like ZOHO one and sales IQ. The program allowed me to work online and not be tied to a desk and the app integrated beautifully.