Zoho Ayudar a desenfocar el fondo-sm
Zoho Logotipo de asistencia
Zoho Assist
Soporte remoto simplificado
4.6
(370)
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Zoho Assist Reseñas y detalles del producto

Zoho Descripción general de la asistencia
¿Qué es Zoho ¿Ayudar?

Zoho Assist es un software de acceso y soporte remoto basado en la nube diseñado para que las empresas brinden soporte a sus clientes y empleados sin inconvenientes. Permite conexiones seguras y a pedido con dispositivos remotos, incluidos PC, portátiles y teléfonos móviles. Con funciones como soporte multiplataforma, acceso sin supervisión, colaboración en tiempo real y personalización de marca, Zoho Assist garantiza la eficiencia y la comodidad del usuario. Sus medidas de seguridad avanzadas, precios flexibles e implementación rápida lo convierten en una solución ideal para empresas de todos los tamaños.

Nosotros Zoho Corporación
Año de fundación 2000
Tamaño de la compañía Empleados de 10,001 +
Sede Principal Chennai, Tamil Nadu
Redes sociales
Gestionado por:
NS
Nikita Sibul
Anónimo VM
Crevio Logotipo
Crevio
Patrocinado
5.0
(1)
$29.00/mes
Crevio es una plataforma para que los creadores vendan productos digitales, servicios, cursos y acceso a otros terceros... Más información sobre Crevio
Zoho Ayudar a detalles del producto
Capacidades
AI
API
CLI
Segmento
Pequeña Empresa
Mercado medio
Freelancer
Empresa
Facilidad de uso
Principiante
Intermedio
Despliegue Extensión de navegador, Nube/SaaS/Basado en web, Chromebook de escritorio, Linux de escritorio, Mac de escritorio, Windows de escritorio, Android móvil, iPad móvil, iPhone móvil
Soporte 24 horas al día, 7 días a la semana (representante en vivo), chat, correo electrónico/servicio de ayuda, preguntas frecuentes/foro, base de conocimientos, soporte telefónico
Formación Documentación, Presencial, En Vivo Online, Videos, Webinars
Idiomas Búlgaro, chino, holandés, inglés, francés, alemán, italiano, japonés, coreano, portugués, español, sueco
Zoho Funciones de asistencia
Integración API
Control de Acceso
Soporte de audio
Actualizaciones automáticas
Chat
Uso compartido del portapapeles
Herramientas de colaboración
Marca personalizada
Herramientas de diagnóstico
Gestión de punto final
Transferencia de archivos
Mensajería instantánea
Integración con sistemas de venta de entradas
Acceso Móvil  
Navegación multimonitor
Soporte Multi-Plataforma
Métricas de rendimiento
Reiniciar y reconectar
Control de escritorio remoto
Permisos basados ​​en roles
Compartir pantalla
Grabación de sesiones
Informes de sesión
Hora de término de la sesión
Transferencia de sesión
Autenticación de dos factores
Acceso desatendido
Gestión de usuarios
Soporte de Vídeo
Activación de la LAN
Zoho Ayudar a los medios
Zoho Miniatura del vídeo de asistencia
Zoho Ayuda 0
Zoho Ayuda 1
Zoho Ayuda 2
Zoho Ayuda 3
Zoho Ayuda 4
Zoho Capturas de pantalla de asistencia
Zoho Captura de pantalla de asistencia 1
Zoho Captura de pantalla de asistencia 2
Zoho Captura de pantalla de asistencia 3
Zoho Captura de pantalla de asistencia 4
Zoho Captura de pantalla de asistencia 5
Exención de responsabilidad
Nuestra investigación está seleccionada a partir de diversas fuentes autorizadas y está destinada a ofrecer asesoramiento general. No garantizamos que nuestras sugerencias funcionen mejor para cada caso de uso, así que considere sus necesidades únicas al elegir productos y servicios. Siéntete libre de compartir tu dejan comentarios,.
Última actualización: Julio 09, 2025
Zoho Logotipo de asistencia
370 Zoho Assist Opiniones
4.6 de 5
Pequeñas empresas (50 o menos emp.)
03 de febrero de 2024
 Fuente
Clasificación general:
5.0
DL
Darrin L.
Fundadora
Compartir
"Lo compré por ayudar a los padres en OH, lo conservé porque es muy bueno"
que es lo que mas te gusta de Zoho Assist?

Unattended Access Clients. I manage, as a volunteer, church computers and being able to access during evenings and off hours without needing someone there is priceless.

¿Qué es lo que no te gusta de Zoho Assist?

That more people don't use and that I need to use Firefox because Edge is at time glitchy.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

Any and All user issues needing assistance within their session. Also Patching without the need for a user to be present.

Pequeñas empresas (50 o menos emp.)
23 de noviembre de 2023
 Fuente
Clasificación general:
5.0
CC
Carmín C.
Propietario
Compartir
"Zoho Herramienta de soporte remoto para TI"
que es lo que mas te gusta de Zoho Assist?

My experience with Zoho Assist has been nothing short of excellent. This remote support and access tool has proven to be incredibly user-friendly, making it accessible even for those who aren't tech-savvy. One of the most significant advantages of Zoho Assist is its ability to save many hours of work. The seamless connectivity it offers, regardless of geographical locations, makes it easy to provide or receive support without any time-consuming setups. The interface is intuitive, allowing quick navigation and control, which is essential in a remote access tool. The features like file transfers, voice and video chat, and multi-monitor support have enhanced the overall user experience. These functionalities ensure that you can carry out complex tasks as efficiently as if you were physically present at the remote location. Another remarkable aspect of Zoho Assist is its cost-effectiveness. It is economical to run, offering various pricing plans that cater to different needs, making it a viable option for both small businesses and large enterprises. The affordability does not compromise the quality of service, as it maintains high security standards to ensure safe and reliable remote sessions. In summary, Zoho Assist is a robust, efficient, and budget-friendly tool that simplifies the complexities of remote assistance. Its ease of use, coupled with a wide range of features, makes it an excellent choice for anyone looking for a reliable remote support solution.

¿Qué es lo que no te gusta de Zoho Assist?

It works and I have had any issue with it over 5 years of use.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

Any issue that arises in an office scenario from loading new programs through to instructing client on using programs through to fixing or adjusting documents and general troubleshooting.

Pequeñas empresas (50 o menos emp.)
22 de noviembre de 2023
 Fuente
Clasificación general:
5.0
VB
Vladimir B.
Fundadora
Compartir
"Fácil de usar. Confiable."
que es lo que mas te gusta de Zoho Assist?

Im using this software for several years akready as a un-attended access (25 comp) and also on demand option. easy to launch session, simple interface. very reliable.

¿Qué es lo que no te gusta de Zoho Assist?

Whould be nice to have also voice communication added (soond/microphone)

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

remote support. I do not have to visit my clients in 90% of issues.

Pequeñas empresas (50 o menos emp.)
08 de noviembre de 2023
 Fuente
Clasificación general:
5.0
BW
Brigitta W.
Director de TI y Diseño
Compartir
"ZohoAssist es la solución de escritorio remoto más asequible"
que es lo que mas te gusta de Zoho Assist?

Pricing, ease of use, lots of features. It is very easy to deploy on computers.

¿Qué es lo que no te gusta de Zoho Assist?

So far haven't seen anything to dislike, it's been working for us great.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

We have been using Teamviewer before we switched to ZohoAssist. Teamviewer stopped providing a non-profit rate, and that is when I found ZohoAssist. Customer service has been great to get us started and since then we really didn't need to contact them any more. It fits our needs perfectly and it is very affordable.

Empresa (> 1000 emp.)
06 de noviembre de 2023
 Fuente
Clasificación general:
5.0
JG
José Gervasio G.
Experto en la Materia
Compartir
"Exactamente lo que necesitábamos"
que es lo que mas te gusta de Zoho Assist?

The best feature of Zoho Assist is: it just works! No hassle, no install problems, no hard work with users... it just works. We needed a Remote Support platform for Windows, Mac and Linux, and Zoho Assist fit like a glove. The price is reasonable too, and the support team great as well. When you are selecting a global corporate tool, you know it's not easy most of the times. That's not true with Zoho Assist, we're glad we chose it.

¿Qué es lo que no te gusta de Zoho Assist?

The only downside I see is the lack of a detailed graph of concurrent support sessions active during a time period. There is a report about total sessions, but as our licensing model is based around concurrent support sessions, I believe the tool should make that information easy to query for clients. We had to implement some email alerts around Zoho Flows which seems a bit harder than it should be. Apart from that, the rest is fantastic.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

Zoho Assist solved our need regarding Remote Support to our thousands of employees, working from anywhere and with different operating systems. It also allowed us to block a lot of "informal" (and sometimes unsafe) remote support tools.

Pequeñas empresas (50 o menos emp.)
26 de octubre de 2023
 Fuente
Clasificación general:
5.0
DD
Daniel D.
Fundadora
Compartir
"Mejor costo beneficio"
que es lo que mas te gusta de Zoho Assist?

Best price in the market Easy to deploy to clients You can do untattended access to the clients Easy to manage all clients.

¿Qué es lo que no te gusta de Zoho Assist?

In Mac sometimes the copy and paste doesn't work well.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

Before tech support had to go physically to the computer or we used Logmein. But Zoho Assist is much easier to manage all the computers in central dashboard. And much faster compared to Logmein.

Pequeñas empresas (50 o menos emp.)
16 de octubre de 2023
 Fuente
Clasificación general:
5.0
SS
Shaye S.
Fundadora
Compartir
"Interfaz sencilla, funciona como se supone que debe hacerlo"
que es lo que mas te gusta de Zoho Assist?

I have used other remote support software to be able to login and assist my team with computer issues or to see real time what is going on with an issue my team is working on. Zoho Assist is simple and straight forward and has the tools needed for me to assist and resolve issues that have come up. from pricing to support Zoho has been a favorite of the company for many years.

¿Qué es lo que no te gusta de Zoho Assist?

Not much about Zoho assist that we do not like. Sometimes the login can be a hassle because of user error but otherwise it works as advertised.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

Zoho Assist allows me to work remotely and still have access to my office desktop when needed as well as help my staff when I am working remotely.

Pequeñas empresas (50 o menos emp.)
10 de octubre de 2023
 Fuente
Clasificación general:
5.0
KJ
Kristofer J.
Presidente
Compartir
"¡Sin duda el mejor!"
que es lo que mas te gusta de Zoho Assist?

We were long-time users of Logmein but were forced off it by the ridiculous price hikes. We were very surprised by how much more you got with Zoho Assist for a lower cost. The cross-platform support was a big plus. And it was much simpler to use overall!

¿Qué es lo que no te gusta de Zoho Assist?

Not much. Sometimes managing large amounts of computers can be overwhelming without some kind of Grouping/Folders for the admin side. But if you are managing 50-75 Unattended installs, the search features make it easy to find the computer you are looking for. For any number under that, it is very easy.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

I use it to do both unattended and call in support for both desktops and phones. Mostly troubleshooting email issues around our hosting services. Having the ability to connect mobile users was an incredible benefit. Very helpful in guiding new users on setting up their mobile devices to our secure email service.

Pequeñas empresas (50 o menos emp.)
10 de octubre de 2023
 Fuente
Clasificación general:
5.0
KM
kiera m
Fundadora
Compartir
"Excelente plataforma de acceso remoto"
que es lo que mas te gusta de Zoho Assist?

I have been using Zoho Assist for several years now to remotely access numerous workstations at my business. After using a few other remote access software platforms, I feel like this is the best. It has the most features, and is user-friendly. I'm able to blank the screen and remote input devices when needing to do server work without risking on-site users interfering. The built-in FTP client is also a time-saver.

¿Qué es lo que no te gusta de Zoho Assist?

When my Internet connection drops, it can take a couple tries to reconnect my session. When using the built-in FTP client, minimizing the window sometimes means it's hard to open again. All of these are minor, though, and the key functionality is there.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

Remote access to multiple workstations.

Pequeñas empresas (50 o menos emp.)
09 de octubre de 2023
 Fuente
Clasificación general:
5.0
AD
alix d
Fundadora
Compartir
"La mejor plataforma remota que he usado..."
que es lo que mas te gusta de Zoho Assist?

I have been using Zoho Assist for over 3 years now. I have used many other remote platforms but this one is my favorite because of how easy it is to setup and used. Especially for their mobile app platform works wonderfully. After trying over 5 different softwares, I can honestly say this one is an A+ all around.

¿Qué es lo que no te gusta de Zoho Assist?

I actually do not have anything that I disklile. At first I used to wish that they had an easy script that I can intergrate into my business website so it would make it easier for my clients for download the software. It wasn't because they didn't have it, I just didn't know how to do it. So, overall Zoho is my go to remote platform and I recommend this to everyone!

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

I started using Zoho Assist during Covid in 2020. This platform allowed me to continue to work and not leave my house. It was total lifesaver especially at their incredible cost. As a business owner, im always trying to save money anyway I can.

Pequeñas empresas (50 o menos emp.)
09 de octubre de 2023
 Fuente
Clasificación general:
5.0
RM
Ryan M.
Fundadora
Compartir
"Exactamente lo que necesitábamos"
que es lo que mas te gusta de Zoho Assist?

Reliable service and straightforward UI that makes it easy to remotely connect to our devices whenever and wherever.

¿Qué es lo que no te gusta de Zoho Assist?

No dislikes to report, our experience has been great.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

Allowing us to work from a computer to prepare for work remotely

Mercado medio (51-1000 emp.)
09 de Septiembre de 2023
 Fuente
Clasificación general:
5.0
RG
Raghav G.
Líder de atención al cliente
Compartir
"Ayuda a mi equipo a obtener acceso a las computadoras del cliente y funciona para Windows, Linux y Mac"
que es lo que mas te gusta de Zoho Assist?

It is a globally recognized product so our clients are not hesitant to connect via it. Also, it helps us in situations where Anydesk is blocked by the client's organization

¿Qué es lo que no te gusta de Zoho Assist?

The screen becomes laggy in between, also it has issues sometimes with freezing up on Mac computers. Sometimes we need to reload the URL to regain access of the client's computer

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

We are a software product company and our software is installed on -premise server of client We need to get access of client's computer sometimes to fix server level issues and zoho assist is a trustable brand and gets the job done

Mercado medio (51-1000 emp.)
16 de julio de 2023
 Fuente
Clasificación general:
5.0
DS
Deepak S.
Fundadora
Compartir
"Una mirada honesta"
que es lo que mas te gusta de Zoho Assist?

Send the remote session URL to the user via Microsoft Teams or another communication tool without them needing to preinstall anything. Installing a Plugin only takes one click to start a session. Switch between the end user's external displays in a user-friendly web mode. Numerous opportunities for access to your remote servers or devices without being present, plus more alternatives. Without the interference of the end user, restart and troubleshoot. Learn about the effectiveness of your team's remote support efforts through reports, statistics by department and group, and live session reports. MFA for account login is enabled and rebranding yourself as per your organization branding. Using a mobile device and Zoho Lens, users can connect with support agents on video chat to check for network issues. By directing the remote user on zoho lens we are able to locate and resolve the network issue.

¿Qué es lo que no te gusta de Zoho Assist?

Zoho Assist can be a resource hog, especially on older or less powerful computers. This can lead to slow performance and even crashes.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

Mostly we are using for end user IT support on day to day activities, such as helping users with software installation, troubleshooting problems (Hardware, network. software), and providing training . I can access users computer from anywhere and from my mobile as well.

Empresa (> 1000 emp.)
Apr 30, 2023
 Fuente
Clasificación general:
5.0
David Felipe S. avatar
David Felipe S.
Analista De Sistemas
Compartir
"Zoho Assist es una solución integral para soporte remoto y acceso desatendido".
que es lo que mas te gusta de Zoho Assist?

Zoho Assist is a comprehensive solution for remote support and unattended access, it is web based and does not require any prior installation; Zoho assist allows me easy, secure and reliable remote access to computers or mobile devices from anywhere and anytime; during a section I can share screen, transfer files and chat with customers, it is also possible to record the sections which is useful to evaluate and improve the processes that take place, Zoho Assist is cross-platform and works on any device, I like the user interface for its simplicity and how easy I can navigate it.

¿Qué es lo que no te gusta de Zoho Assist?

While I am in an active session it is almost impossible to use other tools, making a query or even opening a file becomes a difficult task, Zoho Assist considerably decreases the processing of the computer or device in use and the information is loaded very slowly little by little and the times to complete any operation are very long, it is as if Zoho Assist occupies all the available resources of the computer, it is an aspect that must be taken into account.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

Assisting our customers and coworkers to solve the problems in their terminals became a safe and easy process to execute with Zoho Assist; now it is much easier and simple to connect remotely with their computers, being a web based tool and not requiring any previous installation we can guide them without any inconvenience to start the remote session, just a couple of clicks and, we have remote access to proceed; Zoho Assist allowed us to optimize the remote support processes by 85% which has been great.

Mercado medio (51-1000 emp.)
Apr 26, 2023
 Fuente
Clasificación general:
5.0
avatar de carlos p.
carlos p
Soporte Técnico Para Redes De Telecomunicaciones
Compartir
"Zoho Assist, el mejor software de acceso remoto, eficiente y fácil de usar."
que es lo que mas te gusta de Zoho Assist?

It is the easiest, most comfortable, secure and reliable way to connect remotely with other computers to provide remote assistance and help solve problems that may be occurring, in our case we use it to remotely access the terminals of colleagues who are at this site as those who are in another city in the headquarters; to assist them with application or broadband connection failures; Zoho Asssist allows me to share screen, transfer files and communicate via chat with my colleagues quickly and even take control of the device, it really allows us to minimize operational downtime.

¿Qué es lo que no te gusta de Zoho Assist?

I have noticed that when I use Zoho Assist the consumption or occupation of resources is very high to the point that it limits or delays the execution of other operations that can be performed simultaneously in other tools, in fact the response time of the computer is quite long.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

Zoho Assist allowed us to optimize the processes of remote support to our colleagues, now assisting them remotely is an easy and fluid process to perform, with Zojo Assist was able to help them to solve failures in their equipment that limited the performance of their work and allowed us to reduce downtime.

Empresa (> 1000 emp.)
Apr 23, 2023
 Fuente
Clasificación general:
5.0
Leonardo E. avatar
leonardo e.
Ingeniero de soporte de TI
Compartir
"Excelente software de asistencia remota, muy seguro, confiable y fácil de usar."
que es lo que mas te gusta de Zoho Assist?

Zoho Assist is secure and reliable, and at the same time very easy to use, it is web based, it is compatible with any device. I like the UI for how intuitive and concrete it is, it is also very easy to navigate it, Zoho Assist allows us to remotely assist clients or colleagues without problems with just a few clicks, just provide the session ID, guide them to access the web page and you're in; I like the mobile app, personally I use it very often on my android device and it works great.

¿Qué es lo que no te gusta de Zoho Assist?

While in an active section Zoho Assist tends to slow down other tools that I may be using simultaneously, which bothers me a lot because it does not allow me to finish other processes quickly.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

Zoho Assist allowed us to assist our customers in a secure way without problems and interruptions, since we have been using it it has been easy to assist them remotely to solve their issues regarding the connection to the Internet service provided to them, and even help them to validate other aspects in their equipment that may be affecting the proper functioning of the service. Zoho Assist saved us a lot of time in resolving customer issues.

Empresa (> 1000 emp.)
Apr 19, 2023
 Fuente
Clasificación general:
5.0
K.
Kaushal.
Fundadora
Compartir
"La herramienta más conveniente"
que es lo que mas te gusta de Zoho Assist?

Zoho Assist includes its ease of use, cross-platform compatibility, customizable branding options, file transfer capabilities, and secure connections. Whenever we have to interact with it team we interact with Zoho Assist

¿Qué es lo que no te gusta de Zoho Assist?

There is not much to dislike about Zoho Assist as I have been using it for quite a long time in fact since I started my career but never faced any issues with it.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

One of the main problems it solves is the need for instant, real-time assistance that can be provided remotely, without the need for physical presence.Its secure connections also ensure that confidential information remains protected.

Mercado medio (51-1000 emp.)
09 de marzo, 2023
 Fuente
Clasificación general:
5.0
Rocus P. avatar
Rocús P.
Coordinador de TI
Compartir
"Excelente herramienta para acceso remoto, mejor que otras que existen".
que es lo que mas te gusta de Zoho Assist?

It's very user friendly, best thing is it works really well on tablets and mobile devices too. For us that is a big win since we use a lot of them and need to reach them from time to time.

¿Qué es lo que no te gusta de Zoho Assist?

It's not quite easy to label items in the program itself.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

We couldn't take over mobile devices but now thanks to Zoho Assist we can.

Mercado medio (51-1000 emp.)
03 de marzo, 2023
 Fuente
Clasificación general:
5.0
Nitin B. avatar
Nitina B.
Technical Consultant
Compartir
"El producto fue realmente fantástico, ayuda a realizar un seguimiento de todos los detalles".
que es lo que mas te gusta de Zoho Assist?

Cloud based, user-friendly, secure web based application,

¿Qué es lo que no te gusta de Zoho Assist?

Shall be able to scale up with more features.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

Remote Desktop wasn't connecting properly.

Empresa (> 1000 emp.)
23 de febrero de 2023
 Fuente
Clasificación general:
5.0
SJ
Shivam J.
Fundadora
Compartir
"Reseñas de Shivam Jindal"
que es lo que mas te gusta de Zoho Assist?

Zoho is one of the best platforms to work with the combined screen simultaneously with smooth understanding and better visualization. Even the chat option is much more helpful for communicating.

¿Qué es lo que no te gusta de Zoho Assist?

Nothing such as this is the platform corporates are using for better connectivity and multitasking. Also, the chat option is much helpful for better understanding and live connectivity.

¿Qué problemas hay? Zoho Assist resolver y cómo te beneficia eso?

Zoho is a powerful tool to connect and share the screen for multitasking simultaneously. Also, this tool helps resolve issues for a person operating from anywhere.

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