Userlike Reseñas y detalles del producto

It is very easy to use. Dashboard is easy to navigate.

None so far. I have a smooth user experience.

Live chat in our website. I believe that it make inquiries answer faster.

With this solution, it can be easily adapted to individual needs.

The large number of cookies is difficult to configure with data protection laws in Europe.

Respond directly to customer requests.

The tool Userlike is very user-friendly. It's easy to understand and you can start working with it on a very quick basis. The tool also provides analytics of the usage of the chat + history of chats.

Nothing 'till now. For small companies it can be a bit too much in terms of options, but it's not specifically a bad thing.

Even when we are working in a very specific branche, it is still useful to have a chat on the website. People can quickly have some contact and ask questions, and when it gets too complicated we can easily get in contact by phone. It's like a first-step in contact.

Set it up in less than 15 minutes, very user friendly!

Nothing so far, did take some time to commit changes to the chat widget

Clients are very impressed with quick response

the seamless whatsapp integration between telegram and facebook

the expensive price for little entrepreneurs

decentral user support via multi channel

einfache Bedienung, sehr guter Support per Chat

alles Top, im Moment nix zu beanstanden.

Pobleme bei der Einrichtung wurden schnell mit dem Support geklärt

The interface of the chat and customer support service

There should be the ability to customize the chat bot more

Sales pipeline. When I do adds i need people to visit my site and they have questions

Excellent Dashboard and the plans are cheaper than competition. We liked the fact that they give you 3 operators with the first plan they offer (team). The customization and color are great. The installation of the widgets is really easy that even an amateur could do it but they also offer video tutorials for the widget installation. The trial offers most of the tools to get started with the customer service. You can arrange operator groups to control even more your customer service. And you can set the unavailable status to be automatic when you are away from the computer or the app. I love the integration with facebook because it´s one of our most reliable marketing tools so we can gather all the customers we get from Social Media directly to the Userlike tool.

Analytics and other tools should be integrated in their teams plan or they should give those tools for teams that have less than ten operators. The configuration could be friendlier. I haven´t found the action for gathering all the chat data into an excel file.

Problems we solved were based with the operator quantity that is offered in the teams suite. Other platforms charge for each one of the operators starting with one. Benefits were the fastness of the tool and to check all the operators as an administrator.

Intuitive UI, Features, On-The-Fly Widget Deployment

The Customer Service could take a bit more time before Contacting new registered users.

We can now give possible customers the possibility, to easily contact us

Very simple installation in TYPO3, easy to understand setup

Just nothing in the moment, we are lucky

We use Userlike as direct communication with interested parties on our website, which enables us to react very quickly to questions