Reseñas de LiveChat y detalles del producto

LiveChat has enabled our small charity (staff of just three people) to stay in touch with our constituents 24/7. Its integration with Facebook is also a big plus--giving us a social media portal, in addition to our website's connection to LiveChat.

Nothing about LiveChat has impacted us adversely.

Because our charity is small, sometimes there's no one available to chat live, but the "leave a message" feature enables us to communicate asynchronously, so that no request is ignored. "Canned" responses make it a snap to answer routine queries, when we're online.

Simplicity. The product is very simple and satisfying to use.

Nothing really. All my experiences with the product are very positive.

Simple and efficient communication with clients. Faster than email and more comfortable than phone.

LiveChat is so incredibly easy to configure and it has great reporting tools.

Needs more integrations. At present, we can integrate with SalesForce Desk, but we'd love to see more integration with customer records in Magento, for example.

We need to address customer questions as they have them. We've seen an increase in sales conversions as a result of being able to help customers at the time they need the help.

Speed, efficiency, visual effect ( seeing customers text before content comes through), Follow up, Summaries, and reporting.

We are satisfied with the entire service at this time. Once in awhile connection fails. Not often.

Product concerns and order status are handled at once, rather then through an email, or a phone call. This process give us immediate status of customers concerns so we can quickly identify.

The best thing about Livechat is that you can help guest while they are searching the website. The canned responses are very helpful and a quick way to answer general questions. I love the fact that we can assist multiple guests at once.

The main thing that I dislike is the amount of time that is given before the chat is transferred. It can take additional time to get all the information needed for some of guests. Also the chat ratings could be more visible. They should be at the bottom of the chat screen so that guests can find them easier.

We are lowering incoming calls while helping guests via live chat. Guest are able to navigate the website without having to call and speak with a representative.

I like that I can use it at my desktop, laptop, and on my tablet with seamless access to the same records. It ecourages customers to ask me questions that they'd otherwise not ask!

To answer tickets, I have to CC a different email address or I won't get as copy of what I've sent. When I import it into desk.com, the means every response has an enormous number of line breaks. Integration should be seamless. Also, it should be easier to search through my archives for specific conversations.

I now get to answer questions instantly. If a customer can't find the answer to their question, they may leave the site without ever asking.

Ability to customise the Live Chat screen to your own colours and add your own company logo onto the chat screen.

The administrator screen (for answering chats) isn't the most flexible of screens when being used by multiple users. It doesn't give as much information as would be desired and you cannot pop the chats out of the screen.

Our customers now have another route to raise support tickets with our Support department. We've been really impressed with LiveChat's approach to helping us integrate LiveChat within our own bespoke software so that end users can raise tickets and have instant support within our own product. We've had great feedback from our customers too and it definitely helps capture new clients on our website who would otherwise have not contacted us.

Seamless integration with ZenDesk. Easy to use and always working. Our team was able to set this up easily and use with the entire group. We love using Live Chat every day

I have really had no issues with Live Chat. The only issue I come across is the problem with password resets attributing to the right email address.

Helps us provided great support to our customers

This way of handling customer service is almost instantaneous. Whenever a client using the software has a question, a single click is all it takes to connect with an agent. And that’s fast!

The newer look took a little time to adjust to and we were not big fans of the new look as we preferred the old style!

The integration of LiveChat into the PPS, allowed the Rushcliff’s help desk to progress by leaps and bounds. It is now an integral part of the offering. Implementing LiveChat into our own software has been a roaring success. We didn’t expect to get such great feedback from our clients however it truly has revolutionized the Support desk. The Rushcliff customer service team utilizes canned responses to their full benefit. Using them, Rushcliff agents can provide pre-made, yet informative, answers that will lighten the workload on more busy days. The most important thing about the implementation was the ease of use which is something Live Chat offers. When our customers log in to the software they are initially welcomed with a non-intrusive pop-up bubble just asking if they need any assistance. The feedback from our customers has been great.” Customers seem to like being able to work on the software in-between responses. We’ve seen a real increase in good feedback from our clients. It’s improved the number of clients who access our Support desk now which is always great.

We are able to engage with people who may not fill out a form on our website. We can also help existing customers with their questions.

Sometimes if I log out, I get an error when I try to log back in. Closing the app in the task manager and relaunching it takes care of the issue.

We have been able to generate qualified leads from our B2B website from people who may not have contacted us personally otherwise. It's sometimes easier to initiate conversation through an informal live chat than via telephone or E-Mail.

It has an amazingly simple interface on the admin (setup) side, the live chat operator side AND the customer side. It is easy to get started - and to refine your setup - even if you have never done it before, and the training required to operate it is minimal.

I have not found anything I dislike about LiveChatInc.

I use LiveChat to help my clients connect their Customer Service teams to their customers. LiveChat as a tool facilitates that. That results in happier, better served customers and smooth interactions.

I love that it is really intuitive to use and it is easy to set up and train new users

It can take a while to learn how to get the reporting information right. You really need to look at their helpful user guides.

We have improved engagement with our customers and for those for whom phoning is not an option, it is a much quicker method of communication than e-mail.

Very useful, easy to install, easy to use, great reports.

I don't have anything to complain abou the system.

Room in the Moon is a social travel network that introduces you to new friends and helps you to find a place to live when you move to a new city. LiveChat is very easy to use and has helped us a lot to connect with our members.

Timing of open chats - changing colours. I can see who for a long time waiting for a response. Tags, Tickets - This system makes it really usefull. For bigger companys is soo helpfull that Staffing prediction. Who tryed - knows how great it is, so just try it !!

Possibility to work more with tags. Exactly we are using tags for each completed chat, then we can see how many customers asking for specific things - like searching, parking, payment etc. From that we know what exaclty we have improve on our website, give them these informations direcetly to places where customers are standing and when they think of to ask. But that what we need is: have more options to edit tags, sort by multiple tag combinations etc. That would be very helpfull. Next what would be great is html links, where i can hide under normal words URL. Some of our website pages have really long URL and customers are losing in it.

Customers can not work with certain parts of our website. They dont know to use everything what the actualy need. But in most cases they are too lazy to search by themselves.

Easy interface and management dashboards. I also like that we are able to customize certain features to fit our brand.

It would be helpful if there was a way to enable more than one LiveChat assistant at a time and to somehow sort customers into categories and direct them to the LiveChat assistant who would be best equipped to help them or answer their questions. Ex: All shipping problems or questions would go to one LiveChat assistant, all website questions or problems would go to a different LiveChat operator. etc.

The customers whom use LiveChat to reach out to our company usually have fairly minor issues. It is important to us that these issues get fixed fast before they become larger problems. LiveChat enables us to provide a quick solution to problems or answers to questions, which in turns builds more trust in our company.

I love how you can customize the pop ups in a ton of ways.

I wish it would automatically collect the email of anyone who chats with us. Then we would send them an email confirmation so there would be no violation of the canned spam act (or whatever its called). This would save time and effort for both the customer and us.

customer service issues. our products really need explaining sometimes (we sell medical supplies) and livechat gives us that ability for people who A: don't want to call B: bc medical supplies are personal and people want some anonymity and C: people don't like talking on the phone as much anymore.

Salesforce integration, proactive chat, ease of use, friendly support, fair cost

There is nothing we dislike about LiveChat.

It's really important for us to be in contact with the customer (or prospective customer) as soon as they have questions. LiveChat is an inviting way to make ourselves available.

LiveChat is highly effective and our chosen software to run our live chat outsourcing company - The Chat Shop. We've implemented and managed LiveChat across a large number of sites and across a range of industries. The technology is a pleasure to use from an agent perspective, has quality reporting and out of the box integrations. It's customisation is some of the best in the industry and from a customer perspective it's a pleasure to interact with onsite.

Advanced reporting requirements such as proactives shown to accepted are only available using other tools such as Google Analytics and not out of the box. The CSS customisation is extensive but not very well documented for lay people to adapt.

We use LiveChat as our technology of choice providing outsourced live chat services to our clients from here in the UK. LiveChat allows us to heavily customise and report on each client including accurate reporting on the impact of conversion rates on eCommerce client sites. The feature set has allowed us to create increased interaction volumes vs. clients legacy live chat software solutions, generate increases in revenue and provide effective and instant support.

That I can use it on multiple websites and domains and the great support team who has saved me a lot of time customizing and launching

There are services cheaper if you are on a single website and shoestring budget, but they are more limited.

We have a limited number of decision makers in our market and every single of those visitors is highly valuable. We want to reach out to them and capture as many as possible.

I am constantly bouncing between devices - desktop, laptop, and iPhone, and LiveChat flows seamlessly between each of them.

It would be nice if it were free. :) But I really believe that you get what you pay for, and I haven't found a free solution that comes close.

I think that chat-based interactions are the future of eCommerce - they'll be as basic as taking credit cards online. The extra "intelligence" available via LiveChat is really helpful in determining customer behaviors!