Grasshopper Reseñas y detalles del producto

Grasshopper allowed you to have a business and a personal line without the hassle of dual SIM cards.

It does not integrate a way to text from your grasshopper number. It doesn’t always track the calls through grasshopper to return phone calls.

I am helping my clients be able to reach me wherever I am. When I am not accessible I simply disconnect in the app.

Ability to use a different number than my own.

The app is glitchy. Some text messages get archived before I've read them. The mobile app doesn't sync properly with the website.

Having a business phone number that isn't my cell number.

They were cheap at the time but has since been out gunned by phone.com.

Their support ignores e-mails sent by paying customers.

Business Phone number

Adequate service. Most companies require some level of security to change primary information... Not this company.

No Security. All anyone needs to steal your account and phone number is your credit card information. They will not return the service or business phone number back to you without a court order.They send an email to inform you that your information and account email was changed, but never sent one prior to authorization. Move your number while you can!

NONE!

Grasshopper was functional via smartphone app and web browser.

The Grasshopper platform was slow, visually outdated, and the smartphone app had multiple glitches while in use - it was often easier to close the app and start over when attempting to make a second or third call in a row.

Grasshopper had good security through the VOIP need to hide your personal number.

Grasshopper is a great service ... until you cancel. Then ... not so much!

I cancelled my account and requested a refund as they withdrew $464.78 from my account on June 25th, 2022. I called on that date and they confirmed a refund. Fast forward to July 02, 2022, and the rep had no record of a refund OR a cancelled account. He stated he would process the cancellation and refund and confirmed this would all be sent via email. No email came. Grasshopper owes me almost half a grand. Called twice and was told both times a refund would be issued. I am now going to file a chargeback against them in order to reclaim the money they very clearly stole.

None. They lied to me twice.

Unified phone system. We are a mobile service company and it allows us to have the technicians keep using their own phones and customize our on call schedule. The call blasting is great to make sure no call gets missed.

Poor call quality. Often it takes several attempts to make an outgoing call. The voice mails do not stay on the system for more than 30 days. The name of the caller is visible on the windows app, but it does not get recorded in the call log. While the messaging system could handle pictures it seemed to be limited to that and no other file types. The worst part, in my opinion, is that when porting our numbers away from grasshopper we would be losing access to our SMS/MMS records, with the only way to retrieve them is by taking screen shots. With thousands of messages from the past few years, it is not a feasible task, so we will either lose access to our records or continue to pay a hostage fee. Some of their support staff were somewhat sympathetic to our issue, but there was nothing they could do.

A couple of years ago I was traveling and didn't have a roaming package and I missed some calls and texts because of it. Grasshopper was a good solution, for next time I traveled, I could keep up with my texts, phone calls, voicemails.

Very affordable. I like that they have an app that you can use to access your voicemails and texts.

Accuracy of the Inbox is VERY poor. Their tech support has told me that the app will log out automatically after not using for a while. The problem is there is no indication to the user. When they open up the app again, it shows several voicemails in the Inbox, but they are not all really there! This is very confusing to my users. Every other app that I have will automatically update the Inbox upon opening, or refreshing. Grasshopper does not. I strongly dislike this aspect! I may look for an alternative to this service.

More graphical interface than calling in to retrieve audio voicemails.

We used this service for almost 5 years without issue. It was reliable 99%.

After almost 5 years, they lost ownership of our business phone number. We are now on week 2 of this issue and we don't have any solutions from them while people who call may think we are out of business. The customer service has been odd - we only speak to "level one" techs who dont know what is going on with the other levels. We told them when we called that our number appears to have been hijacked. They came up with another reason it wasnt working. Then a week later stated that the number was out of their possession.

We realized that we need to move to another service. Their customer service doesn't seem to understand the urgency of this being out business line and what it means for our company.

I liked the idea of Grasshopper - a low-cost phone system where I could get up and running right away.

The service and execution were poor. I signed up for a trial, configured everything and then went to upgrade to paid. I could not upgrade to paid. It continued to error out. I contacted support (phone and email) and was told that my trial was broken and that I needed to create a new account. When I called, the phone service was horrible and kept breaking up. I have used Vonage business for years from this same location and never had quality issues like this. I could not create a new account using my same email. I asked that they delete the account so I could create a new account. They told me they could not delete it and that I needed to call billing/account retention to delete it. If I did that, I couldn't just move over the number. I reached out to support again, sure that this craziness was a mistake. Nope. This is how they treat you. It went from being a solution to meet my needs to being about them and their sales numbers. I had been planning to sign up for an annual plan. I am so thankful this happened - after experiencing their support I have decided it it worth the additional cost and signed up with RingCentral instead.

I was solving the need to have an external non-profit phone number with two users.