No reclamado: están trabajando en CloudTalk ?
CloudTalk Reseñas y detalles del producto
CloudTalk es una solución de centro de contacto basada en la nube que garantiza la transición de las empresas a un sistema de comunicaciones más flexible para una mejor coordinación y contacto con el cliente. La marca es conocida por brindar servicios a muchas organizaciones de primer nivel y ofrece más de 140 números de teléfono nacionales. Las características de CloudTalk ofrecen acceso a análisis en tiempo real sobre el desempeño de los agentes, conectando equipos remotos a un solo centro de contacto y un sistema completo respaldado por impresionantes capacidades de red.
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| Capacidades |
|
|---|---|
| Segmento |
|
| Despliegue | Nube/SaaS/basado en web, Mac de escritorio, Windows de escritorio, Android móvil, iPad móvil, iPhone móvil |
| Soporte | 24 horas al día, 7 días a la semana (representante en vivo), chat, correo electrónico/servicio de ayuda, preguntas frecuentes/foro, base de conocimientos, soporte telefónico |
| Cursos | Documentación |
| Idiomas | Inglés |
Me gusta la facilidad con cual se pueden contactar a los clientes y lo útil que se es cuando se es administrador
Hay algunas cosas en su nueva Dashboard las cuales no funcionan aún, me gustaría que ya entraran en funcionamiento ya que la nueva dashboard es muy agradable a la vista
El contactarme con usuariso de otros país por una tarifa aceptable y nada cara.
to use a unique number to call, and when the other party response rings on your user! that's great!
that we can't transfer to another agent while is ringing
We stop using mobiles phone. Just we install the app in our mobiles.
It is really easy to use, it has many features that you can use to distribute the work between your co-workers and you, focusing on Customer support. I used it daily. It could be implemented easily with other tools.
I would love to have it on Dark mode, Lol
Receive and distribute many calls equally between me and my team.
The fact is that setting up the account and making it work is as easy as it gets. Tech support works via email tickets, but the whole process is smooth, and problems are resolved quickly. There are plenty of features to choose from, and you can set up a phone number from many countries. Also works great with other software, such as CRMs, etc.
Tech support could be faster and have a direct customer line to reach out for approvals
Ease of use for a calling software
Quick and helpful support, I strongly recommend this company
Sometimes our phones were interrupted but probably it's our internet fault
Especially phone calls quality and quantity tracking
It tells you what time it is in the country you are calling, and it gives you the flag so you know where you are calling. Also it allows you to have SMS templates which makes things easier.
Sometimes the connection isn't as clear as WhatsApp, but it is not all the time.
It makes easier to track talk time outbouand and inbound, plus reviewing calls.
Customer Support Number of Features Ease of Use
that I have to log in again in every tab
the effectiveness of customer acquisition
Concerteza a facilidade, só clicar e ele direciona, e oque eu acho mais util é a possibilidade de ver o nome e informaçoes do lead, assim confirmar se o numero está correto.
Não tenho nenhum ponto que eu não goste, mas acho que a conexão e instabilidade poderiam melhorar mais, imagino ser diferente de país para país.
automação com CRM
The best thing about CloudTalk is the support they provide. It's always quick, kind and useful. The systems are also great and simple to use and made it really easy for us to integrate our system in to it.
Um, no idea. So far it's fulfilling all of our requirements
Simple integration with our system
Very simple sign up, easy to use and offers direct integration with CRM
Cannot say much, the tool is exactly what I was looking for
Calling many international numbers from one place.