BigTime Reseñas y detalles del producto

The Live Chat feature is a life saver. Whenever an issue is arising that we are not sure about, due to the in depth nature of BigTimes functionality and features, the live chat function is super easy to use, and Tyler G. was an awesome support representative and talk me through how to resolve the issue in just a few short minutes.

I would really like to see a new feature be integrated within bigtime's project tracking to include a comparison of the Budgeted Time and the Actual Time logged on a per project basis in the quick glance view, like on a dashboard. This would also be great to see for a breakdown of profit, not only by project, but by Client as a whole, since within our company there are different managers for different clients.

Being able to see overviews of projects, statuses, and financial information, all in one place, rather than having to run multiple reports and either combine them in a software or print them out and make the combinations happen manually.

Very easy to use and has very responsive technical support. We had an issue after upgrading QuickBooks, and Britanny fixed it in five minutes over Zoom.

It's a tad expensive, but the time savings make up for it.

Time tracking and integration with Quickbooks for streamlined billing.

So user friendly, the features, the reporting capability

I haven't really found anything I dislike.

We are a new company so being able to do timesheets, project invoicing is a huge plus.

BigTime has easy-to-access customer support, and all representatives have been helpful in troubleshooting our issues or escalating to someone who can help us. We are happy with the team we have assigned to us! Live chat is a nice feature. Leah J helped me with an issue very quickly and ensured we had our report looking as we needed it to!

The only issue we've had with BigTime is implementation/features. There are a few things that take some tweaking on our end to get our workflow with Quickbooks Online sorted out. Our implementation specialist, Ryan has been great at helping us find ways around this.

BigTime is helping our Project Managers to be able to track their budgets. We enjoy the ability to create tasks that staffers can log time against for budget tracking.

I am learning the system now. I will have more later.

Waiting for tech support. The time spent waiting is tough. It really slows down my workday.

Time tracking and invoicing

As someone who had very little training from the past employee who held my position, BigTime is very user friendly and quite easy to use and figure out. I enjoy that I can hop on the live support whenever I need to get some extra information. For instance, Leah J, the support tech who helped me today, answered my questions thoroughly and very efficiently. Our interaction was precise and to the point. And I love that we get a record of our converstations so that I can refer back to them as necessary!!

Things seem to change without much notice. For instance, we used an A/R summary report all the time to run 30,60,90 day balances on all our engagements. It was a quick one page document, and seemily, overnight this option disappeared. I have tried to get help to find this feature, or create a custom account, however no one has been able to help me and my emails have been ignored.

BigTime definitely takes a lot of work out of what could be a very timely process in monthly billing. The program also makes staff training easy as well as pairing quite easy with Quickbooks. It makes balancing our ledgers very easy.

It's simple to set up and use. Usually works great. Easy for my team to use too. Sync into QB is a breez. When I do need help, support is quick and friendly. And we get right onto a screen share to fix it instead of chatting forever. Takes mere moments when issues do arise.

I wish it showed clock time - like what time of day a timer starts and ends, and not just duration. The two clicks to start or pause a timer sometimes trips me up. I click start, but not start again, so then I'm guessing how long it has been. Which is where seeing the clock time for the prior work would be helpful. I'd know what time it was when I switched projects but didn't start my timer all the way.

Allows me to import time to projects for both billing and payroll purposes. Once imported into my accounting system, I can run job cost reports that pull in all payroll costs and get my true cost per project. I then check that against my subscription billing, project billing, or hourly billing (depending on the client) and can see where my profitability is highert and lowest

Live chat is available to walk you through processes and management tools. Lots of customization. Easy timesheet, expenses, and invoice reviews. Leah J was awesome!

there is a learning curve, once you get some basics down the door opens to many possibilities

most issues are solved timely

Easy to use, great features! Project based billing is also useful.

Nothing yet. Would be nice if they incorporated payment collection and A/R chase functionality on their invoices.

Time Entry, Billing.

Ability to plan projects and allocate tasks to staff

tasks are not allocated automatically to each person

being able to keep track of projects