Reseñas y detalles del producto de Acquire.io
Acquire.io es una plataforma unificada de servicio al cliente que ofrece todos sus canales digitales (video, voz, chat y navegación) en una vista unificada para mejorar los flujos de trabajo de los agentes y las experiencias de los clientes. Garantiza conversaciones conectadas en todos los canales digitales. Todos los canales de comunicación se ofrecen en una sola vista junto con los datos vitales de los clientes, lo que garantiza una experiencia del cliente más consistente y satisfactoria.
| Capacidades |
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|---|---|
| Segmento |
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| Despliegue | Nube/SaaS/basado en web, Mac de escritorio, Windows de escritorio, Android móvil, iPad móvil, iPhone móvil |
| Soporte | 24 horas al día, 7 días a la semana (representante en vivo), chat, correo electrónico/servicio de ayuda, preguntas frecuentes/foro, base de conocimientos, soporte telefónico |
| Cursos | Documentación |
| Idiomas | Inglés |
The features was interesting and a good alternative to other software.
The customer service wasn't that great. Had tonfight for my refund.
Team communication/ inbox was my main feature goal
Their offering - they claim to have an amazing product with so many amazing features.
There were so many bugs, and some features they promised were there weren't shipped yet. But more so - their support team was the worst I've ever seen. They were rude, blamed me for things not working, and eventually just suggested I churn and that's it.
I was looking for a tool to help me engage customers in my site and then give them demos while screen sharing \ co-browsing
A widget shows on my website and agents are able to chat with users.
Slow, unreliable, customer service response times are slow, lacks features, expensive.
It seems as they are either new or growing too quickly as I continue to have ongoing, small issues with them.