---
title: UniTel Voice vs Vocal Voip
products:
- unitel-voice
- vocal-voip
updated_at: '2026-07-24T17:23:47Z'
---

# UniTel Voice vs Vocal Voip

Side-by-side comparison of UniTel Voice and Vocal Voip.

## Quick comparison

| Attribute | UniTel Voice | Vocal Voip |
| --- | --- | --- |
| Category | VoIP Providers | VoIP Providers |
| Rating | 4.7/5 (6) | 4.8/5 (2) |
| Starting price | Free plan | — |
| Free plan | Yes | No |
| API | No | Yes |
| AI features | Yes | No |
| Open source | No | No |

## Shared features

- Auto Attendant
- Call Forwarding
- Call Recording
- Call Routing
- Call Transfer
- Caller ID
- Conference Calling
- IVR (Interactive Voice Response)
- Mobile App
- Number Porting
- Presence Indicator
- SIP Trunking
- Softphone
- Text Messaging
- Voicemail

## Unique strengths

**UniTel Voice:** Auto attendant / IVR / call menu, Call forwarding / routing / IVR / business hours, Call forwarding / scheduling (business hours / after-hours), Call transferring (blind / assisted), Call transfers (blind, warm), Conference calling / video / screen sharing, Conversation recording, Extensions (employee / department)

**Vocal Voip:** Call Barging, Call Logs, Call Monitoring, Call Queues, Call Reporting and Analytics, Call Screening, Call Whispering, Contact Management

## UniTel Voice

> The Business Builder’s Phone System™

- **Category:** VoIP Providers
- **Vendor:** UniTel Voice, LLC
- **Website:** https://www.unitelvoice.com/
- **Rating:** 4.7/5 (6 reviews)
- **Capabilities:** AI

UniTel Voice is a cloud-hosted business phone / virtual PBX service for small businesses and solo entrepreneurs. It provides local and toll-free numbers, number porting, auto attendants/IVR, extensions, voicemail with transcription, call routing/forwarding and scheduling, call recording, softphones and mobile apps, IP phone support, presence and team messaging, conferencing (including video/screen share), and SIP trunking/pay-as-you-go voice services. The product focuses on SMBs with US/North America coverage, month-to-month plans, and USA-based support and onboarding.

**Pros:** - Affordable pricing for small teams (Start-Up ~$9.99/month for up to 3 users).
- All core phone features included even on lower tiers (voicemail w/ transcription, auto attendant, extensions, forwarding, messaging).
- Flexible number ownership and porting; vanity and toll-free numbers available.
- Device flexibility: softphone, mobile app, and IP phone support; existing hardware can be reused.
- USA-based support and hands-on onboarding (concierge); month-to-month plans and 30-day trial.

**Cons:** - No publicly documented API or developer platform for integrations.
- Unclear depth of analytics / advanced call reporting and workforce management features.
- No verified multi-language UI or broad international local-number coverage beyond North America.
- Some plans have minute caps with overage charges (3.9¢/minute).

**Pricing:**
- Additional phone number (add-on): $4.99 per month
- Start-Up: $9.99 per month
- Vanity number (one-time): $15.0 one time
- Unlimited: $24.99 per month
- Office: $29.99 per month
- SIP trunking / pay-as-you-go: Free

**Reviewer segments:** Small Business 83.3%; Mid Market 16.7%

**Deployment:** Cloud / SaaS / Web-Based, Mobile iPhone, Mobile Android, Desktop Windows, Desktop Mac

**Support:** Chat, Knowledge Base, FAQs/Forum, Phone Support

**Training:** Documentation, Videos

**Vendor:** UniTel Voice, LLC · Naperville, Illinois, USA · founded 2011

## Vocal Voip

> Seamless Voice Communication

- **Category:** VoIP Providers
- **Website:** https://www.vocalvoip.com
- **Rating:** 4.8/5 (2 reviews)
- **Capabilities:** API

Vocal Voip is a versatile VoIP solution designed to meet the communication needs of businesses of all sizes. It offers a comprehensive suite of features including voice calls, video conferencing, messaging, and more. The platform is accessible via multiple devices ensuring seamless communication across teams. With robust security measures and user-friendly interfaces, Vocal Voip aims to enhance productivity and collaboration.

**Reviewer segments:** Mid Market 50.0%; Enterprise 50.0%

**Deployment:** Cloud / SaaS / Web-Based, Desktop Windows, Desktop Mac, Mobile Android, Mobile iPhone

**Training:** Documentation

**Integrations (5):** Asana, Freshdesk, HubSpot, Slack, Zoom