---
title: HelpCrunch vs LiveChat
products:
- helpcrunch
- livechat
updated_at: '2026-08-31T10:24:13Z'
---

# HelpCrunch vs LiveChat

Side-by-side comparison of HelpCrunch and LiveChat.

## Quick comparison

| Attribute | HelpCrunch | LiveChat |
| --- | --- | --- |
| Category | Live Chat Software | Live Chat Software |
| Rating | 4.7/5 (204) | 4.5/5 (747) |
| Starting price | from $15.0 per month | from $24.0 per month |
| Free plan | No | No |
| API | Yes | Yes |
| AI features | No | Yes |
| Open source | No | No |

## Shared features

- Agent Collaboration
- Agent Performance Analytics
- Automated Responses
- Canned Responses
- Chat Encryption
- Chat History
- Chat Routing
- Chat Tags
- Chat Transcripts
- Chat Transfer
- Chatbot Integration
- Custom Branding
- Customizable Chat Widgets
- Email Integration
- Feedback Collection

## Unique strengths

**LiveChat:** CRM Integration, Co-Browsing, Queue Management

## HelpCrunch

> All-in-One Customer Support

- **Category:** Live Chat Software
- **Vendor:** HelpCrunch
- **Website:** https://helpcrunch.com/
- **Rating:** 4.7/5 (204 reviews)
- **Capabilities:** API

HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great automated email marketing features as well as a help desk.

**Pricing:**
- Basic: $15.0 per month
- Pro: $25.0 per month
- Unlimited: Custom

**Reviewer segments:** Small Business 83.8%; Mid Market 15.2%; Enterprise 1.0%

**Deployment:** Mobile iPhone, Mobile Android, Cloud / SaaS / Web-Based, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (8):** BigCommerce, Google Analytics, Pipedrive, Shopify, Slack, Squarespace, Wix, Zapier

**Vendor:** HelpCrunch · San Francisco, CA, USA · founded 2016

## LiveChat

> Connect Instantly with Customers

- **Category:** Live Chat Software
- **Vendor:** LiveChat Software S.A.
- **Website:** https://www.livechat.com/
- **Rating:** 4.5/5 (747 reviews)
- **Capabilities:** AI, API

LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satisfaction and boost online sales results. 

**Pricing:**
- Starter: $24.0 per month
- Team: $49.0 per month
- Busniess: $69.0 per month
- Enterprise: Custom

**Reviewer segments:** Small Business 45.0%; Mid Market 36.4%; Enterprise 18.6%

**Deployment:** Mobile iPhone, Mobile Android, Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile iPad

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (25):** 1CRM, Benchmark Email, Clearbit, Domain.com, Easywp, Getscreen.me, GoDaddy Email & Office, Godaddy Hosting, GoDaddy Website Builder, Grasshopper, HostGator Website Builder, Inbenta Chatbots, Intuit Mailchimp, Jimdo, Omnisend, Pinecone, Shift, Shift4Shop, Site123, Survicate, Ucraft, WebWave, Wix, WP Engine, Zowie

**Vendor:** LiveChat Software S.A. · Wroclaw, Lower Silesian District, Poland · founded 2002