---
title: Chatter vs Tidio
products:
- chatter
- tidio
updated_at: '2025-10-07T13:45:28Z'
---

# Chatter vs Tidio

Side-by-side comparison of Chatter and Tidio.

## Quick comparison

| Attribute | Chatter | Tidio |
| --- | --- | --- |
| Category | Live Chat Software | Customer Service Software |
| Rating | 4.1/5 (942) | 4.7/5 (1413) |
| Starting price | Free plan | Free plan |
| Free plan | Yes | Yes |
| API | Yes | Yes |
| AI features | No | Yes |
| Open source | No | No |

## Shared features

- Agent Collaboration
- Agent Performance Analytics
- Audio and Video Chat
- Automated Responses
- Canned Responses
- Chat Encryption
- Chat History
- Chat Routing
- Chat Tags
- Chat Transcripts
- Chat Transfer
- Chatbot Integration
- Custom Branding
- Customizable Chat Widgets
- Email Integration

## Unique strengths

**Chatter:** CRM Integration, Co-Browsing

**Tidio:** 24/7 Customer Support, 24/7 Support, AI, AI & Chatbots, AI Chatbot, AI and Machine Learning, AI-Powered Chatbots, AI-driven Recommendations

## Chatter

> Connect. Communicate. Collaborate.

- **Category:** Live Chat Software
- **Vendor:** Salesforce
- **Website:** https://www.salesforce.com/products/chatter/overview/
- **Rating:** 4.1/5 (942 reviews)
- **Capabilities:** API

Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.

**Pricing:**
- Chatter: Free
- Chatter Plus: $15.0 per month

**Reviewer segments:** Mid Market 44.9%; Enterprise 36.3%; Small Business 18.8%

**Deployment:** Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation

**Integrations (13):** AgilePoint NX, Asana, Box, DocuSign, Dropbox, Google Workspace, Jira, Salesforce Sales Cloud, Slack, Trello, Workday, Zapier, Zoom

**Vendor:** Salesforce · San Francisco, California · founded 1999

## Tidio

> All-in-one customer support software with help desk, live chat, chatbot, and AI agent options

- **Category:** Customer Service Software
- **Vendor:** Tidio LLC
- **Website:** https://www.tidio.com/
- **Rating:** 4.7/5 (1413 reviews)
- **Capabilities:** AI, API

Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations across websites, email, Facebook Messenger, and Instagram. Its intuitive chatbot builder allows users to automate responses and lead generation without any coding. With features like visitor tracking, customizable chat widgets, and CRM integrations, Tidio is a powerful tool for improving customer experience and increasing sales conversion rates.

•	Live Chat: Provides immediate, real-time communication with website visitors through a lightweight widget.  
•	Lyro AI Agent: An AI-powered conversational agent capable of handling up to 64% of common customer inquiries, allowing your team to focus on more complex tasks.  
•	Flows: A visual automation builder that enables the creation of rule-based chatbots to automate customer interactions and responses.
•	Help Desk: A ticketing system that organizes customer inquiries, integrates with various communication channels, and supports efficient issue resolution.  
•	Multichannel Integration: Supports integration with platforms like Facebook Messenger, Instagram, WhatsApp, and email, consolidating all communications into a single interface.  
•	Analytics Dashboard: Offers insights into customer interactions and team performance, aiding in data-driven decision-making.
•	Customization and Multilingual Support: Allows for widget customization to align with brand identity and supports multiple languages to cater to a diverse customer base.  

**Pricing:**
- Free: Free
- Starter: $29.0 per month
- Growth: $59.0 per month
- Plus: $749.0 per month
- Premium: $2999.0 per month

**Reviewer segments:** Small Business 91.3%; Mid Market 7.5%; Enterprise 1.2%

**Deployment:** Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, Desktop Linux, Browser Extension

**Support:** Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

**Training:** Documentation, Videos, Webinars, Live Online

**Integrations (25):** ActiveCampaign for Marketing, Adobe Commerce, Agile CRM, BigCommerce, Brevo Marketing Platform, Duda, Ecwid, Google Analytics, HubSpot, HubSpot CRM, Intuit Mailchimp, Jimdo, MailerLite, Omnisend, Pipedrive, Salesforce Platform, Shift4Shop, Shopify, Site123, Squarespace, Testimonial, Wix, WooCommerce, Zendesk Support Suite, Zoho CRM

**Vendor:** Tidio LLC · San Francisco · founded 2013